Credit Resolution Representative - Remote

Overview

The Credit Resolution Representative at Ochsner Health is responsible for ensuring the financial security of patient accounts, handling credit balances, and ensuring timely refunds to insurance companies.

In Short

• Responsible for researching refund requests.
• Handles requests for refunds and identifies credit balances.
• Meets production goals set by management.
• Ensures compliance with federal, state, and third-party regulations.
• Demonstrates professional growth and maintains required knowledge.
• Utilizes reimbursement calculations to determine refund eligibility.
• Corrects proration and adjustment errors.
• Recommends measures to prevent future errors.
• Possesses effective communication skills for patient interactions.
• Works effectively under fluctuating workloads.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• 2 years of experience in customer service or healthcare required.
• 1 year of internal company experience preferred.
• Experience in hospital or clinic revenue cycle is a plus.
• Strong analytical and quality management skills.
• Proficiency in data entry and retrieval of patient information.
• Effective verbal and written communication skills.
• Strong interpersonal skills.
• Ability to perform under fluctuating workloads.
• Knowledge of federal, state, and local laws relevant to the role.

Benefits

• Opportunity to make a difference in patient care.
• Professional growth and development opportunities.
• Work in a supportive and innovative healthcare environment.
• Access to a wide range of employee benefits.
• Recognition as a top workplace in healthcare.
• Inclusive workplace culture.
• Comprehensive training and onboarding.
• Flexible work arrangements.
• Engagement in community health initiatives.
• Access to wellness programs and resources.