Remote Account Resolution Representative

Overview

The Remote Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations through outbound and inbound call efforts, helping customers in settling account balances and setting up payment arrangements for account resolution.

In Short

• Maintain a professional tone and respectful demeanor during all communications.
• Adhere to compliance guidelines and expectations.
• Comply with call structure expectations including proper collection steps.
• Achieve all assigned goals for account resolution.
• Identify individual account situations and provide appropriate resolutions.
• Status accounts and update applicable fields for follow-up.
• Utilize available tools/resources to assist in account resolution.
• Recognize pressing issues and escalate to management.
• Work well with team members and management.
• Represent the Company positively through professional conduct.

Requirements

• Previous collection experience preferred.
• Excellent communication skills required.
• Basic computer skills required.
• Customer service skills.
• Conflict resolution skills.
• High attention to detail.
• High school diploma or GED required.

Benefits

• Health, dental, and vision insurance.
• HSA and FSA accounts.
• Voluntary insurance options.
• Paid holidays and PTO.
• 401(k) plan.