Patient Access Scheduling Agent - Remote

Overview

The Patient Access Scheduling Agent serves as the front door for patients to secure access to the right care by performing complex scheduling activities and providing exceptional patient service.

In Short

• Handles incoming and outgoing calls to schedule patient appointments.
• Secures patient demographics and insurance information.
• Processes updates to patient records.
• Schedules in-office procedures and manages necessary medical records.
• Works within a team to ensure patient access to care.
• Requires strong communication and interpersonal skills.
• Preferred experience in healthcare or scheduling.
• High school diploma required; associate’s degree preferred.
• Bilingual skills are a plus.
• Full-time position with a Monday to Friday schedule.

Requirements

• High school diploma required.
• Associate’s degree in business or healthcare-related field preferred.
• Strong English speaking, reading, and writing skills.
• Excellent communication and interpersonal skills.
• Previous scheduling or customer service experience preferred.
• Experience in a healthcare organization preferred.
• Bilingual speaking, reading, and writing skills are preferred.
• Ability to handle complex scheduling tasks.
• Proficiency in managing patient information and insurance details.
• Must be a team player committed to patient care.

Benefits

• Opportunity to work in a leading health system.
• Potential signing bonus available.
• Engagement in a diverse and respectful community.
• Career development opportunities.
• Supportive work environment focused on patient care.
• Full-time hours with a consistent schedule.
• Health and wellness benefits.
• Employee support programs.
• Inclusive workplace culture.
• Commitment to respect and teamwork.