Patient Access Representative - Central Scheduling Unit - Remote

Overview

The Patient Access representative at Wentworth-Douglass Hospital is responsible for scheduling and registration functions, providing exceptional customer service, and ensuring effective patient interactions.

In Short

• Manage scheduling and registration functions for patients.
• Provide exceptional customer service.
• Create new patient medical records.
• Verify insurance eligibility.
• Collect demographic information.
• Conduct financial conversations with patients.
• Utilize enterprise-wide computer systems.
• Collaborate with internal and external customers.
• Maintain patient confidentiality.
• Focus on Key Performance Indicators (KPI).

Requirements

• Minimum of 6 months experience in customer service or clerical roles.
• High School Diploma or equivalent.
• Ability to multi-task in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Knowledge of medical terminology and insurance authorization.
• Experience in a healthcare setting preferred.
• Strong relationship-building skills.
• Professional demeanor.
• Ability to utilize various computer applications.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to impact patient care and community service.
• Regular work schedule with 40 hours per week.
• Join a leading healthcare organization.
• Engage with a passionate and welcoming community.