Patient Access Representative Associate - Women's Health Scheduling (Virtual) - Remote

Overview

The Patient Access Representative Associate plays a vital role in assisting patients and providers with accessing health services, ensuring a seamless experience through various communication channels.

In Short

• Assist patients and providers with service access and scheduling.
• Handle inbound and outbound calls, online chats, and emails.
• Adhere to quality guidelines and corporate values.
• Document service interactions accurately.
• Identify trends and suggest process improvements.
• Meet performance standards consistently.
• Work collaboratively with team members and leadership.
• Provide exceptional customer service in a virtual environment.
• Maintain knowledge of industry standards and policy changes.
• Participate in a team-oriented culture focused on equity and inclusion.

Requirements

• High School Diploma or equivalent required.
• 2 years of relevant experience in a related field.
• Preferred: Associate’s degree and 1 year of customer-facing service experience.
• Experience in high-volume call centers or healthcare environments.
• Knowledge of medical billing and insurance processes is a plus.
• Strong communication and interpersonal skills.
• Ability to handle customer concerns effectively.
• Proficient in using various communication tools.
• Commitment to ongoing learning and improvement.
• Must comply with health and safety regulations.

Benefits

• Comprehensive benefits package for financial and health goals.
• On-demand pay program available.
• Discounts on various services and products.
• Optional insurance for identity theft, home, and auto.
• Retirement options with contributions and matching.
• Supportive work environment focused on equity and inclusion.
• Opportunities for professional development.
• Collaborative culture promoting teamwork.
• Flexible working arrangements.
• Commitment to a drug-free workplace.