Customer Service Representative - Solar - Remote

Overview

Solar Insure is on a mission to accelerate the clean energy transition by making residential and commercial solar ownership secure, seamless, and stress-free. Our advanced software platform powers warranty, monitoring, and claims management tools that give solar contractors a competitive edge while ensuring long-term protection for homeowners.

In Short

• Serve as the first point of contact for homeowners and partners.
• Provide responsive, knowledgeable, and empathetic solar support.
• Ensure timely assistance and accurate information for customers.
• Communicate across multiple channels: phone, email, and chat.
• Use tools like Enphase and SolarEdge to assist customers.
• Maintain accurate documentation of customer interactions.
• Assist with onboarding and customer success initiatives.
• Manage cases for service calls and unresolved issues.
• Deliver exceptional customer service in all interactions.
• Follow established procedures for customer support.

Requirements

• Experience in solar installation or a technical background in solar energy.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Self-motivated with the ability to work independently.
• Experience using CRM systems and customer tools.
• Professional communication across all channels.
• Exceptional organizational and project management skills.
• High attention to detail and strong judgment.
• Goal-oriented mindset and customer-focused approach.
• Willingness to go above and beyond for customer needs.

Benefits

• Opportunity to work with a remote-first team.
• Be part of a mission-driven company in the solar industry.
• Contribute to a meaningful clean energy transition.
• Engage with a passionate team dedicated to service excellence.
• Access to training and development opportunities.