Customer Service Representative - Remote

Overview

This role offers a unique opportunity to support customers dealing with bone health concerns, providing them with the information and compassion they need to feel secure.

In Short

• Act as a knowledge base for customer inquiries regarding products and bone health.
• Listen actively to customers and help them make informed decisions.
• Support customers via email and phone.
• Process orders and returns.
• Assist customers in understanding their DEXA bone scan results.
• Update customer records and manage administrative tasks.
• Be passionate about helping customers achieve success.
• Work a flexible schedule that includes weekends.
• Join a supportive and fun team culture.
• Opportunity for career growth within the company.

Requirements

• Solid background in customer service.
• Passionate about natural health.
• Excellent rapport-building skills.
• Organized and humble with a critical and creative mindset.
• Desire for feedback and personal improvement.
• Ability to multitask effectively.
• Flexible to work the required fixed schedule.
• Must be available for one weekend day.
• Strong communication skills.
• Willingness to learn and grow professionally.

Benefits

• $52,000 starting salary with rapid increase potential.
• Generous healthcare package.
• Monthly team events and activities.
• Flexible Stat Holidays with banking options.
• Remote team building opportunities.
• Supported professional development through training.