Customer Service Representative - Remote

Overview

This role involves providing compassionate support to customers regarding their bone health and AlgaeCal products, aiming to alleviate their concerns and assist them in making informed decisions.

In Short

• Act as a knowledge base for customer inquiries about products and bone health.
• Listen actively and provide information to help customers make informed decisions.
• Support customers via email and phone.
• Process orders and returns.
• Help customers understand DEXA bone scan results.
• Update customer records and manage administrative tasks.
• Focus on customer success and satisfaction.
• Work flexible shifts, including one weekend day.
• Participate in a supportive and dynamic work culture.
• Contribute to a hyper-growth company with evolving roles.

Requirements

• Solid background in customer service.
• Passion for natural health.
• Expertise in building rapport with customers.
• Organizational skills and a humble attitude.
• Ability to think critically and creatively.
• Willingness to accept and seek feedback.
• Strong multi-tasking abilities.
• Flexibility in work schedule.

Benefits

• $52,000 starting salary with rapid increase opportunities.
• Generous healthcare package.
• Monthly team events and activities.
• Flexible Stat Holidays with banking options.
• Remote team building opportunities.
• Supported professional development through training.