Customer Service Representative - Remote

Overview

CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. This role involves engaging with the public, utilizing a knowledge base, and documenting communications to enhance government innovation.

In Short

• Full-time entry-level position.
• Support customer inquiries through calls and emails.
• Utilize standard operating procedures to assist customers.
• Document communications in a database.
• Fluency in English and/or Spanish required.
• High School diploma or GED required.
• Ability to obtain a Public Trust Security clearance.
• Strong written and verbal communication skills.
• Customer service and time management skills needed.
• Call center experience is a plus.

Requirements

• Fully fluent in English and/or Spanish (both written and verbal).
• High School diploma or General Educational Development (GED) certificate.
• Ability to obtain a Public Trust Security clearance.
• Strong communication skills.
• Excellent customer service skills.
• Keyboarding proficiency of at least 40 words per minute.
• Experience in a call center environment is beneficial.

Benefits

• Health, Dental, and Vision insurance.
• Life Insurance.
• 401k plan.
• Flexible Spending Account options.
• Paid Time Off and observance of State/Federal Holidays.