Customer Service Representative - Remote

Overview

We’re looking for a Customer Service Representative to join our growing support team and provide excellent assistance to our users. You’ll be the first point of contact for customers—handling phone calls and live chat inquiries, helping them navigate our application, and ensuring every interaction leaves them confident and supported.

In Short

• Schedule: Tuesday to Saturday, 12 AM – 9 AM UTC (4 PM – 1 AM PST)
• Location: Remote (Work from Home)
• Employment Type: Full-Time
• Respond promptly to customer inquiries via phone and chat.
• Provide accurate information and clear guidance on how to use the application.
• Assist customers in troubleshooting common issues.
• Log and track support tickets following established procedures.
• Contact internal teams for urgent issues.
• Maintain a friendly, professional, and empathetic tone in communications.
• Contribute to improving customer service processes as needed.

Requirements

• Comfortable learning new software.
• Ability to explain software features clearly.
• Strong communication skills.
• Empathy and professionalism in customer interactions.

Benefits

• Full training provided.
• Work from home flexibility.
• Opportunity to join a growing support team.