Remote Customer Service Representative

Overview

As a Remote Customer Service Representative at Team Car Care (TCC)/Jiffylube, you will manage inbound and outbound calls, assisting customers with their inquiries and concerns while providing excellent service.

In Short

• Handle a large volume of inbound and outbound calls in a timely manner.
• Follow communication scripts and adapt as necessary.
• Identify customer needs and resolve complaints effectively.
• Maintain ownership of calls throughout their lifecycle.
• Recommend improvements for systems and processes.
• Build positive relationships through exceptional customer service.
• Upsell products when appropriate to drive sales.
• Meet daily targets for service and productivity.
• Document daily problems and actions taken.
• Leverage data to influence process improvements.

Requirements

• High school degree or equivalent.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Experience in customer sales is preferred.

Benefits

• Work remotely from anywhere.
• Flexible working hours.
• Opportunity to develop communication and sales skills.
• Supportive team environment.
• Potential for career advancement.