Customer Service Representative - Remote

Overview

We are looking for a motivated Customer Service Representative to support the daily operations of a Residential Cleaning Franchise.

In Short

• Manage inbound customer inquiries and schedule cleaning appointments.
• Convert inquiries into scheduled services.
• Coordinate daily cleaning routes and handle rescheduling requests.
• Maintain clear communication with customers and confirm appointments.
• Document service issues and escalate concerns as needed.
• Maintain accurate customer records in the CRM system.
• Support general administrative tasks to keep operations organized.
• Minimum 2 years of customer service experience required.
• Experience in scheduling and coordinating appointments is essential.
• Must be able to handle high volumes of inquiries effectively.

Requirements

• 2+ years of customer service experience.
• 2+ years of scheduling or coordination experience.
• 2+ years handling high volumes of inquiries.
• 2+ years of CRM or software experience.
• 2+ years of multitasking and operational coordination experience.

Benefits

• Work remotely from anywhere.
• Full-time employment with stable income.
• Opportunity to support a growing business.
• Flexible working hours within U.S. business hours.