Remote Customer Service Representative

Overview

We are looking for a full-time Remote Customer Service Representative who serves as the welcoming voice of the business.

In Short

• Answer inbound customer calls and inquiries in a friendly and professional manner.
• Provide information about Chem-Dry cleaning services.
• Convert inquiries into scheduled service appointments whenever possible.
• Provide accurate service quotes based on customer needs.
• Recommend additional services when appropriate.
• Schedule service appointments and update the company calendar.
• Address customer questions, concerns, or service requests.
• Conduct follow-up calls or messages after services are completed.
• Maintain positive relationships with customers.

Requirements

• Strong communication skills.
• Attention to detail.
• Ability to convert inquiries into scheduled appointments.
• Experience with CRM systems.

Benefits

• Work from home.
• Flexible working hours.
• Opportunity to build customer relationships.