Remote Customer Success Specialist

Overview

This role is for a proactive and emotionally intelligent Customer Success Specialist who will provide excellent support to customers and ensure their satisfaction.

In Short

• Work remotely and support customers via chat, email, and phone.
• Manage customer issues from start to finish.
• Maintain accurate records in CRM and Notion.
• Collaborate with internal teams to resolve customer issues.
• Follow up with customers to ensure satisfaction.
• Continuous training on tools and customer success strategies.
• Work in a supportive and collaborative remote team.
• Full-time position with growth potential.
• Shift from 3:00 AM to 11:00 AM PH Time.
• Weekdays off.

Requirements

• 2+ years of Customer Success or Customer Service experience.
• Strong English communication skills.
• Tech-savvy with experience in CRM tools.
• Reliable home office setup with stable internet.
• Customer-obsessed mentality.
• Self-motivated and coachable.
• Team-first mentality.

Benefits

• Stable, full-time remote opportunity.
• Hands-on experience with top-tier CRM tools.
• Supportive culture that rewards results.
• Work with a motivated, high-performing team.
• Continuous training and growth opportunities.