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Customer Success Specialist (PST, Remote)

Posted 13 weeks ago
Customer Service
Full Time
Canada

Overview

Join us at PolicyMe! We're modernizing insurance and we'd like your help. The Canadian insurance landscape has remained largely unchanged for decades and we are in the process of changing that. We're a remote-first, Toronto-based startup with big ambitions.

In Short

  • Manage caseload of life insurance applications
  • Support customers through the application process
  • Coordinate with clients and vendors
  • Maintain accurate policy records
  • Collaborate with cross-functional teams

Requirements

  • 0-2 years of relevant work experience
  • Intermediate Google Suite skills
  • Extraordinary communication skills in English
  • Empathy and problem-solving skills
  • Desire to learn and multi-task

Benefits

  • Generous PTO - 20 vacation days
  • Access to stock options and health benefits
  • Remote-first team with in-person socials
  • Professional development resources
  • Flexible, results-oriented environment
PolicyMe logo

PolicyMe

PolicyMe is a venture-backed InsurTech startup based in Toronto, dedicated to modernizing the life insurance industry. Founded in 2018, the company aims to simplify the insurance process by leveraging technology to provide families with honest and uncomplicated life insurance solutions. With a mission to protect families, PolicyMe has streamlined the traditional insurance model, enabling customers to obtain fully-underwritten life insurance policies with fewer steps and lower costs. The company has experienced significant growth, selling over $1 billion in life insurance coverage to Canadians and has been recognized as one of Canada's 50 Most Impactful Companies in 2021. PolicyMe operates with a remote-first approach, fostering a flexible and results-oriented work environment.

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