Customer Service Representative - Vietnamese - Remote

Overview

We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently.

In Short

• Handle inbound customer inquiries via phone, email, or chat
• Provide accurate information about products and services
• Resolve customer issues and complaints
• Update and maintain customer records
• Follow company procedures and service guidelines
• Escalate complex cases as needed
• Native Vietnamese speaker required
• Minimum Bachelor Degree or Diploma qualification
• Strong communication and interpersonal skills
• Willing to work shifts, weekends, or public holidays

Requirements

• Previous experience in Customer Service / Call Center / BPO is an advantage
• Experience handling inbound support is a plus

Benefits

• Professional development opportunities
• Flexible working hours
• Supportive team environment