Customer Service Representative - Remote

Overview

The Customer Service Representative at Crump plays a vital role in responding to AXA Advisor inquiries regarding in-force policies, ensuring prompt and accurate service delivery while maintaining strong relationships with carrier representatives.

In Short

• Respond to AXA Advisor inquiries about in-force policies.
• Process requests for policy service and status updates.
• Maintain knowledge of multiple carrier guidelines.
• Handle complex inquiries independently.
• Document and maintain accurate records of service requests.
• Prioritize workload and adhere to service standards.
• Participate in training and development opportunities.
• Support team morale and positive work environment.
• Communicate regularly with AXA Advisors.
• Work collaboratively with team members and supervisors.

Requirements

• High School diploma.
• One year of experience, preferably in the insurance industry.
• Efficient PC keyboarding skills.
• Strong verbal and written communication skills.
• Organizational and analytical skills.
• Detail-oriented with a sense of urgency.
• Problem-solving skills with minimal assistance.
• Ability to prioritize workload efficiently.
• Strong role model skills.
• Willingness to seek guidance when necessary.

Benefits

• Comprehensive benefits package including PTO, medical, dental, and vision.
• Retirement savings and disability insurance.
• Life insurance coverage.
• Equal Employment Opportunity commitment.
• Support for self-development and learning opportunities.
• Inclusive and respectful workplace culture.
• Opportunities for career advancement.
• Participation in company-sponsored training programs.
• Access to diverse resources and support.
• Commitment to pay transparency and equity.