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Customer Service Representative - Remote

Posted 2 days ago
Customer Service
Full Time
AL, USA
18.00USD/hour - 22.93USD/hour

Overview

As a Customer Service Representative, you will be the friendly, knowledgeable voice our customers depend on, handling calls with professionalism and empathy.

In Short

  • On-site position in Montgomery, AL with remote eligibility after 6 months.
  • Starting pay of $18.00/hour plus $4.93/hour fringe benefits.
  • Handle inbound and outbound calls.
  • Provide clear information about products and services.
  • Resolve customer questions and issues quickly.
  • Collaborate with team members to create a positive work environment.
  • Paid training and opportunities for advancement.
  • Flexible work-from-home options after 6 months.
  • Maintain confidentiality and data security.
  • Support other departments during peak seasons.

Requirements

  • Strong communication and listening skills.
  • Professional and positive attitude.
  • Ability to stay organized and meet daily goals.
  • Basic computer proficiency.
  • Open availability during business hours.

Benefits

  • Growth and development opportunities.
  • Supportive team environment.
  • Paid training and certifications.
  • Flexible work options after meeting performance metrics.
  • Engaging company culture.
Edfinancial Services logo

Edfinancial Services

Edfinancial Services is a dedicated financial services company focused on providing comprehensive support for borrowers and educational institutions. The company specializes in processing borrower requests, managing guarantor reports, and ensuring compliance with federal and state regulations. Edfinancial Services emphasizes a positive work environment and teamwork, aiming to deliver high-quality service to customers through effective communication and attention to detail. The organization values continuous training and development, ensuring employees are well-equipped to handle various loan phases and customer inquiries. With a commitment to maintaining confidentiality and security, Edfinancial Services strives to meet departmental goals while fostering a culture of professionalism and customer satisfaction.

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