Customer Service Representative - Remote

Overview

As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on, providing support in a supportive employee-focused work environment.

In Short

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.
• Paid training, certifications, and opportunities for advancement.
• Flexibility to work from home after six months of strong performance.
• Maintain confidentiality and data security at all times.
• Complete annual training and certifications.
• Support other departments during peak seasons.

Requirements

• Strong communication and listening skills.
• A professional, positive attitude.
• Ability to stay organized and meet daily goals.
• Basic computer proficiency.
• Open availability during business hours.

Benefits

• Growth & Development: Paid training and certifications.
• Balance & Support: Friendly teams and encouraging leaders.
• Purpose: Help customers manage their education investments.