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Account Analyst - Remote

Posted 1 week ago
Customer Service
Full Time
TN, USA

Overview

The Account Analyst is responsible for maintaining borrower processing queues, addressing customer inquiries, and ensuring compliance with regulations while promoting a positive work atmosphere.

In Short

  • Option to work remotely or onsite.
  • Process borrower requests and guarantor reports.
  • Make and receive calls to customers.
  • Maintain processing standards and quality assurance scores.
  • Handle credit disputes and update requests.
  • Perform data entry tasks as assigned.
  • Maintain confidentiality and security of data.
  • Stay updated on loan phases and regulatory issues.
  • Adhere to scheduled work hours and assist with calls.
  • Work overtime as needed based on business demands.

Requirements

  • Regular attendance is essential.

Benefits

  • Professional development and training opportunities.
  • Supportive team-oriented environment.
Edfinancial Services logo

Edfinancial Services

Edfinancial Services is a dedicated financial services company focused on providing comprehensive support for borrowers and educational institutions. The company specializes in processing borrower requests, managing guarantor reports, and ensuring compliance with federal and state regulations. Edfinancial Services emphasizes a positive work environment and teamwork, aiming to deliver high-quality service to customers through effective communication and attention to detail. The organization values continuous training and development, ensuring employees are well-equipped to handle various loan phases and customer inquiries. With a commitment to maintaining confidentiality and security, Edfinancial Services strives to meet departmental goals while fostering a culture of professionalism and customer satisfaction.

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