Account Analyst - Part Time - Remote

Posted Yesterday

Customer Service

Part Time

USA

Regulatory Compliance

Overview

The Account Analyst is responsible for processing borrower requests and providing customer support while maintaining a positive work atmosphere and adhering to company policies.

In Short

Maintain a positive work atmosphere.
Process enrollment and demographic changes from various sources.
Respond to credit disputes and inquiries from borrowers.
Handle incoming emails and document tasks as assigned.
Maintain department processing standards and quality assurance scores.
Perform data entry projects as needed.
Ensure confidentiality of customer data.
Stay updated on loan phases and regulatory issues.
Participate in training and maintain certifications.
Work flexible hours, including remote work after training.

Requirements

Regular attendance is essential.

Benefits

Flexible scheduling with 16-30 hours per week.
Remote work possible after training.

Edfinancial Services

Edfinancial Services is a dedicated financial services company focused on providing comprehensive support for borrowers and educational institutions. The company specializes in processing borrower requests, managing guarantor reports, and ensuring compliance with federal and state regulations. Edfinancial Services emphasizes a positive work environment and teamwork, aiming to deliver high-quality service to customers through effective communication and attention to detail. The organization values continuous training and development, ensuring employees are well-equipped to handle various loan phases and customer inquiries. With a commitment to maintaining confidentiality and security, Edfinancial Services strives to meet departmental goals while fostering a culture of professionalism and customer satisfaction.

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