Customer Service Representative - Remote

Overview

Newsela is looking to hire a Remote a Tier 1 Customer Support Representative to join our Customer Experience Department based out of the Philippines.

In Short

• Handle customer interactions across chat and email with professionalism and empathy.
• Make a direct impact on customer satisfaction and hone communication and problem-solving skills.
• Leverage Salesforce and other tools to log, track, and resolve customer cases efficiently.
• Analyze issues, identify solutions, and ensure customer satisfaction.
• Utilize various support platforms and tools to assist customers effectively.
• Work closely with internal teams to provide updates for seamless customer experiences.
• 3+ years of customer support or related experience required.
• Strong verbal and written communication skills are essential.
• Familiarity with supporting educators and schools is preferred.
• Experience working for a US-based tech company is a plus.

Requirements

• 3+ years of customer support, helpdesk, or related experience.
• Strong verbal and written communication skills.
• Ability to troubleshoot and problem solve effectively.
• Empathy and a customer-first mindset.
• Strong time management and multitasking skills.
• Familiarity with Salesforce, Google Workspace, Slack, and JIRA.
• Prior experience with remote customer support.
• Written and verbal English fluency.

Benefits

• Flexible working hours within specified time frames.
• Opportunity to work remotely.
• Engagement with a dynamic team.
• Growth through learning new systems and technologies.