Customer Service Representative - Remote

Overview

Unidor is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative, responsible for providing exceptional service to our clients and maintaining lasting partnerships.

In Short

• Answer incoming calls and respond to customer inquiries.
• Provide information about services and assist customers in selection.
• Resolve customer complaints and ensure satisfaction.
• Process orders accurately and efficiently.
• Maintain records of customer interactions.
• Collaborate with other departments for issue resolution.
• Continuously improve customer service through product knowledge.
• Meet and exceed performance targets.
• Identify and escalate priority issues.
• Maintain a positive attitude towards customers.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and customer service software.
• Attention to detail and accuracy.
• Ability to work independently and in a team.
• Willingness to work flexible hours.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for growth and advancement.
• Positive and supportive work environment.
• Training and development opportunities.