Customer Service Representative - Remote

Overview

Unidor is seeking a highly motivated Customer Service Representative to provide exceptional service and ensure client satisfaction with our products and services.

In Short

• Respond to customer inquiries and concerns professionally.
• Provide product information and recommendations.
• Process orders and track delivery status.
• Collaborate with sales and production teams.
• Maintain accurate records of customer interactions.
• Identify and escalate potential issues.
• Participate in training and development programs.
• Meet and exceed performance goals.
• Continuously seek process improvements.

Requirements

• High school diploma or equivalent; college coursework preferred.
• 1-2 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office; CRM experience is a plus.
• Must be able to work full-time and occasional weekends.

Benefits

• Competitive salary and benefits packages.
• Opportunities for growth and development.
• Supportive team culture.
• Positive and inclusive work environment.
• Be part of a dynamic and growing company.