Customer Service Representative - Remote

Overview

Oscar is hiring a Full-Time Customer Service Representative to join our Member and Provider Services team, focusing on serving our members through a volume-driven customer service approach.

In Short

• Handle daily activities involved in running a health insurance company.
• Report to the Concierge Operations Manager.
• Work Monday to Friday from 7:30 am to 4:00 pm CST.
• Develop understanding of Oscar's processes and procedures.
• Manage a caseload and maintain service delivery standards.
• Support leadership by identifying issues.
• Participate in process improvement projects.
• Comply with operational and regulatory standards.
• Must reside in Arizona, Florida, Georgia, or Texas.
• Eligible for employee benefits and vacation accrual.

Requirements

• 1+ years of experience in a high-volume customer-focused setting.
• 1+ years of healthcare experience.
• High school diploma or GED.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Paid parental leave and 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.