Customer Service Representative - Remote

Overview

We are seeking an exceptional Customer Service Representative to join our team. The Customer Service Representative must be a self-starter with excellent attention to detail, phone and computer skills, plus a positive can-do attitude.

In Short

• Handle phone calls, cases, and student questions regarding login information, password resets, course access, LMS navigation, shipment tracking, technical issues, receipts, etc.
• Identify and assess customers’ needs to achieve target levels of customer survey satisfaction (CSAT).
• Communicate with customers and colleagues via multiple channels such as phone, email, chat, etc.
• Utilize Service Cloud case management system in Salesforce for customer support.
• Process orders from enrollment to completion.
• Support implementation of new products and services.
• Identify improvements to current systems and procedures.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintain an orderly workflow according to priorities.
• Promote a positive culture and customer-focused work environment.

Requirements

• Bachelor’s degree preferred.
• Proficient computer skills in MS Office with Salesforce experience a plus.
• Excellent telephone skills.
• Ability to manage multiple projects and tasks.
• Positive customer satisfaction attitude.
• Ability to work independently and within a team.
• Strong analytical, problem-solving, attention to detail, and critical thinking skills.
• Excellent interpersonal, written/verbal communication, organizational, and time-management skills.
• Ability to adapt to the needs of the business.

Benefits

• Comprehensive training and development programs.
• Flexible working hours.
• Opportunity to work in a dynamic and supportive environment.