Client Success Associate - Remote

Overview

The Client Success Associate provides support to clients by assisting with enrollment, answering questions, and helping clients utilize the company’s products and services effectively. This role works with the client success team and other departments, such as support and sales, to ensure clients have a positive experience.

In Short

• Support client relationships by serving as a reliable point of contact.
• Handle challenging interactions with patience and professionalism.
• Provide assistance over the phone with common administrative inquiries.
• Assist with program delivery and ensure compliance with standards.
• Support B2B order processing including billing and course enrollment.
• Utilize critical thinking to troubleshoot LMS-related issues.
• Streamline operations by optimizing resource allocation.
• Collaborate with internal teams to enhance client satisfaction.
• Act as the voice of the client internally.
• Contribute to a positive team culture.

Requirements

• Bachelor’s degree preferred.
• 1-3 years of experience in customer success or account management.
• Proficient computer skills in MS Office; Salesforce experience a plus.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication and organizational skills.
• Ability to prioritize workload and address client needs proactively.
• Adaptability and willingness to pivot based on business needs.
• Comfortable using online communication tools like Zoom and Slack.

Benefits

• Opportunity to work in a fully remote environment.
• Engagement in team collaboration and culture.
• Professional growth and development opportunities.
• Supportive work environment focused on client success.