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Academic Product Coordinator - Remote

Posted 3 days ago
Project Management
Full Time
Worldwide

Overview

The Academic Product Coordinator will be responsible for supporting product development of Dalton Education's CFP® certification examination and education programs while serving as a primary liaison for students and content-related support. The Academic Product Coordinator will support product lifecycle management and execution, while also maintaining responsibility for timely and accurate responses to content team inquiries. This role will support the full product lifecycle and operations of Dalton Education's intellectual property, including textbooks, program booklets, teaching slides, exams, practice questions, cases, online recordings, and all other forms of educational content.

In Short

  • Support Subject Matter Experts (SMEs) in executing the product roadmap by tracking project milestones, deliverables, and timelines.
  • Support SMEs in content development tasks for updates and new content creation.
  • Coordinate with SMEs to ensure prompt responses to student and instructor inquiries questions.
  • Coordinate meetings, take notes, and follow up on action items to ensure alignment across internal teams.
  • Assist in collecting and organizing customer feedback, usage data, and market research to support product planning.
  • Maintain and update product documentation, such as feature specs, project briefs, and release notes.
  • Monitor Jira/Atlassian boards to ensure tickets are progressing and help prioritize backlog items in alignment with product goals.
  • Collaborate with marketing, operations, and client engagement teams to support go-to-market planning and product launches.
  • Compile reports on product performance, user feedback, and quality assurance findings.
  • Ensure clear and consistent communication across all departments involved in the product lifecycle.

Requirements

  • Bachelor’s degree in business, education, communications, technology, or a related field.
  • 1–2 years of professional experience in a coordination, project management, or product support role.
  • Familiarity with Agile workflows and tools such as JIRA/Atlassian.
  • Strong organizational skills with a focus on attention to detail and process efficiency.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with Salesforce is a plus.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment.
  • Team-oriented, proactive, and eager to learn.

Benefits

  • Exposure to product development in an education or EdTech environment.
  • Familiarity with learning management systems, instructional design, and educational content development.
  • Basic understanding of user experience (UX) concepts and customer journey mapping.
  • Interest in or knowledge of the financial services industry or adult learning market.
  • Experience coordinating with remote teams or working in a distributed environment.
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CeriFi

CeriFi is a leading provider of educational solutions tailored for the Accounting, Legal, and Financial sectors. The company specializes in offering Learning Solutions, Continuing Professional Education (CPE), and Continuing Legal Education (CLE) programs designed to meet the evolving needs of professionals in these industries. With a focus on customer engagement and support, CeriFi aims to enhance the learning experience through innovative products and services, ensuring that clients can effectively renew and expand their educational offerings.

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