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Client Success Associate - Remote

Posted 4 days ago
Customer Service
Full Time
Worldwide

Overview

Sojern is seeking a Client Success Associate to grow and retain client relationships with our hotel partners and hotel management companies by working directly with decision makers to grow our business in the U.S. and Latin America.

In Short

  • Maintain healthy client engagement levels
  • Demonstrate excellent client communication skills
  • Serve as a central point of contact for clients
  • Drive client product adoption and education
  • Analyze performance data for campaign recommendations
  • Coordinate with internal partners for training and onboarding
  • Provide high-quality service to drive positive scores
  • Achieve significant client growth through upselling

Requirements

  • Bachelor’s degree in Business or related field
  • Fluent in English and Spanish
  • 1-2 years’ industry or job related experience
  • Ability to manage multiple accounts
  • Strong ability to identify key results and solutions
  • Great time management and organizational skills
  • Willingness to take on various tasks
  • Excellent interpersonal skills

Benefits

  • Competitive compensation packages and stock options
  • Flexi-Friday benefit and remote work options
  • Annual team offsites and virtual team building events
  • Comprehensive healthcare options and paid parental leave
  • Learning and development stipend
  • Home office tech setup and allowances

Sojern

Sojern

Sojern is a global leader in travel marketing solutions, dedicated to helping travel marketers efficiently reach and engage travelers through smart digital strategies. With a focus on machine learning, data science, and real-time traveler data, Sojern empowers its clients—including hotels, attractions, and tourism boards—to build direct relationships with travelers across various platforms. Headquartered in San Francisco and with a distributed workforce across 14 countries, Sojern fosters a culture centered around teamwork, inclusion, authenticity, and customer-centricity. The company is committed to driving growth, customer loyalty, and profitability for its clients while promoting a flexible and supportive work environment for its employees.

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