Client Success Associate - Remote

Overview

As a Client Success Associate, you will be responsible for leading and managing a small SBM portfolio of clients with varying Transcarent solutions and levels of complexity. You will work closely with internal teams to ensure a seamless client experience, drive retention, and expand client relationships.

In Short

• Put people first, and make decisions with the Member’s best interests in mind.
• Are active learners, constantly looking to improve and grow.
• Are driven by our mission to measurably improve health and care each day.
• Bring the energy needed to transform health and care, and move and adapt rapidly.
• Are laser focused on delivering results for Members, and proactively problem solving to get there.

Requirements

• 3+ years of experience in Client Success, Account Management, or a related role in healthcare, digital health, SaaS, or other technology-driven industries.
• Proven track record of achieving client retention and revenue growth.
• Self-starter capable of working independently and organizing workflow to meet changing priorities.
• Hands-on experience with Salesforce, Excel (intermediate+), PowerPoint, Tableau, and Confluence.
• Bachelor’s degree in business, healthcare administration, or a related field.

Benefits

• Competitive medical, dental, and vision coverage.
• Competitive 401(k) Plan with a generous company match.
• Flexible Time Off/Paid Time Off, 12 paid holidays.
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance.
• Mental Health and Wellness benefits.