Client Success Associate - Remote

Overview

As a Client Success Associate, you will be responsible for ensuring our clients achieve their desired outcomes through the use of our products/services. You will act as a trusted advisor, guiding clients from the onboarding process to achieving their goals and beyond. This role requires a proactive, client-focused individual with excellent communication and problem-solving skills.

In Short

• Facilitate a smooth onboarding process for clients’ learners.
• Serve as the primary point of contact for client inquiries and issues.
• Build and maintain strong, positive relationships with clients.
• Track and analyze client usage of products/services.
• Identify opportunities to upsell additional products or services.
• Provide ongoing support and guidance to ensure client satisfaction.
• Conduct regular check-ins and meetings to understand client needs.
• Manage contract renewals and negotiate terms with clients.
• Coordinate with Delivery teams to resolve client issues promptly.
• Develop strategies to enhance client engagement and satisfaction.

Requirements

• Client-focused with a commitment to building and maintaining strong relationships.
• Exceptional communication and negotiation skills.
• In-depth knowledge of best practice in delivering apprenticeship standards.
• Understanding of the Insurance and Financial Service industry.
• Results-driven with a strong focus on achieving revenue targets.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities.
• Excellent interpersonal skills.

Benefits

• Reward platform – discounts for over 800 retailers.
• 25 days holiday (rising with service).
• Well-being centre.
• Recognition programme.
• Paid fertility appointments.
• Pension - matched contribution at 5%.
• Life Assurance (4 x basic salary).
• Development, training, and professional qualification.