Subsidence Claims Handler - Remote

Overview

The Subsidence Claims Handler will manage and progress subsidence claims on behalf of policyholders, ensuring high standards of service and adherence to company values.

In Short

• Pro-actively manage subsidence claims through to completion
• Regularly update clients, policyholders, and their agents
• Assist field teams with reports and tasks
• Ensure correct prioritization and completion of tasks
• Maintain claims on DSAS to the highest standard
• Manage identified problems within set timescales
• Support the office team during high volume periods
• Maintain personal competence and adhere to company procedures
• Promote the principle of treating customers fairly
• Respond to requests from team leaders

Requirements

• Knowledge of subsidence in relation to insurance claims
• Experience managing technical building claims
• Understanding of claims handling
• Excellent telephone skills
• Strong customer service experience
• High computer literacy
• Good communication skills
• Flexibility and adaptability
• Ability to organize own workload
• Ability to work in a fast-paced environment

Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies
• Flexible benefits include; holiday purchase plan