Claims Handler - Remote

Overview

WNS Assistance delivers comprehensive, end-to-end claims management solutions to clients across the UK. We are looking for Claims Handlers to join our team and deliver high-quality customer service during the claims process.

In Short

• Handle and resolve enquiries from customers and external contacts.
• Establish timely reserves by estimating the value of claims.
• Identify potential Recovery and Fraud claims.
• Maximise productivity within the team.
• Follow established claims handling procedures.
• Negotiate settlement of claims within authority limits.
• Contribute to a positive team culture.

Requirements

• Ability to build rapport and positive relationships with customers.
• Conscientious and enthusiastic approach to work.
• Self-motivated with the ability to work in a team.
• Excellent time management and organisational skills.
• Good decision-making skills.
• Previous call centre experience is essential.
• Previous property insurance experience preferred.

Benefits

• Hybrid/remote working environment.
• Supportive team culture.