Client Success Associate - Remote

Overview

Maestro is a high growth technology startup looking for a driven, hard-working individual to join our Client Organization. The Client Success Associate will help clients maximize their experience with Maestro, developing trusting relationships to drive adoption, retention, and growth.

In Short

• Manage and support relationships with clients, focusing on adoption, retention, and growth.
• Setup clients for success using Maestro’s onboarding best practices.
• Conduct training sessions for users to maximize platform use.
• Assist clients with data loading and configuration of Maestro.
• Meet with clients regularly to ensure value alignment.
• Provide technical support for platform issues.
• Gather product feedback from clients to inform development.
• Track and analyze user adoption and client health.
• Support Client Success Managers in growth strategies.
• Utilize CRM to document client interactions.

Requirements

• Desire to develop a career in Client Success.
• Passion for cultivating client relationships.
• Analytical and solutions-oriented mindset.
• Proactive attitude towards client feedback.
• Effective communication with C-Suite and internal teams.
• Strong time management and organizational skills.
• Excellent listening and communication skills.
• Self-starter with an entrepreneurial spirit.
• Fearlessness in asking questions and addressing issues.
• Ability to work effectively in a hybrid environment.
• Willingness to travel if required.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Background in B2B SaaS is a plus.
• Bachelor’s degree or higher; 1-3 years of experience.

Benefits

• Competitive salary with benefits, bonus, and equity.
• Opportunity to work in a high-growth technology startup.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Flexible work arrangements in a hybrid setup.