Client Success Associate - Remote

Overview

A fast-growing company in the partner relationship management (PRM) space, focused on providing an intuitive, automated platform designed to eliminate manual work and help partner teams scale smarter. They are seeking a Client Success Associate to ensure customers achieve their desired outcomes and have an exceptional experience with the PRM software.

In Short

• Lead the onboarding process for new customers.
• Provide technical support and troubleshoot issues.
• Build and maintain strong relationships with customers.
• Develop success plans aligned with customer goals.
• Gather customer feedback and advocate for their needs.
• Monitor customer health metrics and develop retention strategies.
• Track and report key customer success metrics.

Requirements

• 2-4 years of experience in customer success in a B2B SaaS environment.
• Strong technical aptitude for understanding product features.
• Excellent communication skills in English.
• Proficiency in customer success software and CRM tools.
• Ability to troubleshoot technical issues.

Benefits

• Play a crucial role in shaping customer experience.
• Opportunity for professional development and career progression.
• Join a collaborative and supportive team.