Customer Service Representative - Remote

Overview

As a Customer Service Representative at OPENLANE, you will assist customers with inquiries and issues related to our digital marketplace for used vehicles, ensuring a seamless customer experience.

In Short

• 100% remote position available within the continental US.
• Provide support to customers through phone, chat, and email.
• Assist with website-related issues and troubleshooting.
• Document customer interactions and issues in a ticketing system.
• Identify customer needs and communicate trends in calls.
• Follow up with customers regarding issue resolutions.
• Collaborate with various departments for problem solving.
• Must have three years of customer service or call center experience.
• General automotive knowledge is required.
• Ability to work independently and meet time commitments.

Requirements

• High School Diploma or GED required; some college preferred.
• Three years of customer service or call center experience required.
• Experience with repossession systems or automotive preferred.
• Excellent interpersonal skills and conflict resolution abilities.
• General knowledge of a Technical Support Ticket System.
• Salesforce experience preferred.

Benefits

• Competitive pay with medical, dental, and vision benefits.
• 401K or RRSP with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave.
• Employer-paid short-term and long-term disability insurance.
• Tuition reimbursement for eligible programs.
• Opportunities for skill set expansion and internal promotions.