Key Account Executive - Pacific Northwest - Remote

Overview

The Key Account Executive will support and cultivate client retention and growth within the Key Accounts team, ensuring exceptional customer service and a successful long-term relationship with key accounts.

In Short

• Act as the main point of contact for clients.
• Facilitate communication across departments to solve client issues.
• Maintain competitive knowledge of products and industry trends.
• Document customer interactions in CRM systems.
• Adapt to changing priorities and client needs.
• Provide superior customer service and account ownership.
• Travel occasionally within the assigned region.
• Utilize data to drive success and improve customer experience.
• Work independently or with the Director of Key Accounts.
• Engage with clients to ensure their needs are met.

Requirements

• College degree or equivalent experience.
• 2-3+ years in customer-focused or account management roles.
• Strong communication skills.
• Intermediate knowledge of Microsoft Office and Google Suite.
• Experience with CRM tools like Salesforce and Pipedrive.
• Ability to blend sales acumen with interpersonal skills.
• Willingness to travel approximately 15% of the time.
• Flexible and agile in a fast-paced environment.
• Customer-obsessed and data-driven.
• Thorough in understanding client motivations.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits with employer contributions.
• 401K or RRSP with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave.
• Employer-paid short-term and long-term disability.
• Robust Employee Assistance Program.
• Opportunities for skill expansion and internal promotions.
• Company culture focused on meaningful advancement.
• Tuition reimbursement for eligible programs.