Remote Otter LogoRemoteOtter

Bi-lingual Healthcare Customer Service Representative - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

In Short

  • Bilingual Spanish/English Customer Expert fielding customer inquiries
  • Connect with customers via phone/email/chat/social media
  • Resolve and de-escalate issues
  • Track call-related information for auditing
  • Meet sales objectives
  • Paid training and competitive wages
  • Full benefits including medical and dental
  • Paid time off
  • Employee wellness programs
  • Opportunity for career advancement

Requirements

  • Bilingual in Spanish and English
  • Minimum 6 months of customer service experience
  • High School Graduate or GED
  • Ability to type 25 wpm
  • Comfort with desktop computer systems
  • 6 months of call center experience preferred
  • Ability to work independently
  • Superior negotiating skills
  • Must be over 18 years of age

Benefits

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Teleperformance

Teleperformance

Teleperformance is a global leader in customer experience management and business process outsourcing, dedicated to delivering exceptional service and support to clients across various industries. With a strong emphasis on employee relations, Teleperformance aims to create a workplace where people are at the heart of the organization, fostering a culture of support and progressive practices. The company is committed to enhancing employee experience while minimizing business risks, ensuring that its HR Employee Relations division serves as a trusted source of expertise in all employee-related matters. Teleperformance operates in multiple locations, offering flexible work arrangements, including remote options, and values a diverse and inclusive workforce.

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