Healthcare Customer Service Representative (RN, CNA, CMA) - Remote

Overview

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

In Short

• Field customer inquiries and find innovative ways to respond.
• Connect with customers via phone/email/chat/social media.
• Calmly resolve and de-escalate issues.
• Track all call-related information for auditing.
• Provide feedback on call issues.
• Upsell if required.
• Work in a collaborative and engaging environment.
• Interact with diverse customers.
• Work from home with specific internet requirements.
• Must hold relevant licenses for healthcare roles.

Requirements

• High School Diploma or equivalent (CNA/CMA).
• College degree (RN).
• Minimum of 6 months of healthcare/customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems.
• Active License for RN role required.
• Experience proof for CNA/CMA role preferred.
• Comfortable working in a call center environment.
• Strong communication and problem-solving skills.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k and more).
• Paid Time Off.
• Employee wellness and engagement programs.