Healthcare Customer Service Representative - Remote

Overview

We are looking to grow our team! RevCycle has been in business for over 30 years, and we are extremely focused on developing our employees allowing them to reach their full potential! Work remotely or from our Marshfield, WI office location.

In Short

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manages inquiries and concerns related to billing and insurance.
• Offers payment options and facilitates the processing of payments.
• Works in a company office or home office environment.
• Expected to follow company and client policies and procedures.
• Full-time position, Monday to Friday, 8:00 AM-5:00 PM CST.
• Prior work experience in a call center and healthcare customer service setting is preferred.
• Generous benefits including paid medical insurance and PTO.
• Career advancement opportunities available.

Requirements

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian application is preferred.
• Working knowledge of medical billing and coding is preferred.
• Excellent verbal and written communication skills.
• Able to navigate multiple computer applications and databases.
• Reliable and responsible with effective self-management skills.
• High School Diploma or equivalent required.
• Prior supervisory experience is welcome.
• Self-motivated and committed to career success.
• Understands sensitive personal information and maintains confidentiality.

Benefits

• Paid Medical insurance with personalized assistance.
• Additional options for Dental/Vision, paid short-term disability, and life insurance.
• Generous PTO (3 weeks per year) plus holiday pay.
• 401K with profit-sharing bonus opportunities.
• Career advancement opportunities available.