Healthcare Customer Service Representative - Remote

Overview

As a Healthcare Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.

In Short

• Field customer inquiries via phone/email/chat/social media.
• Resolve and de-escalate customer issues.
• Track call-related information for auditing purposes.
• Provide feedback on call issues.
• Upsell when required.
• Collaborate with team members to achieve goals.
• Maintain a clean and quiet workspace for remote work.
• Meet internet speed requirements for remote work.
• Participate in paid training and employee engagement programs.
• Enjoy full benefits including medical, dental, and vision.

Requirements

• High School Diploma or equivalent.
• 6 months of customer service experience.
• Must be at least 18 years old.
• Typing speed of at least 25 words per minute.
• General knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k and more).
• Paid Time Off.
• Employee wellness and engagement programs.