Healthcare Customer Service Representative - Remote

Overview

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

In Short

• Field customer inquiries and find innovative responses.
• Handle inbound calls from medical professionals.
• Provide excellent customer service through active listening.
• Work with confidential customer information.
• Aim to resolve issues on the first call.
• Communicate professionally with customers.
• Support Health Care Providers.
• Research benefit information.
• Document and maintain all interactions accurately.
• Respond to requests for assistance.

Requirements

• Ability to work remotely in a virtual team environment.
• 6 months customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k and more).
• Paid Time Off.
• Employee wellness and engagement programs.