Customer Service Representative - Healthcare - Remote

Overview

As a Customer Service Representative at Integrated Dermatology, you will handle inbound calls, process payments, and assist patients with their inquiries in a supportive healthcare environment.

In Short

• Answer 40-50 inbound calls per day.
• Take payments and update demographics.
• Provide claim status and explain copays/deductibles.
• Interpret and explain Explanation of Benefits (EOBs).
• Demonstrate excellent written communication skills.
• Maintain polite phone etiquette.
• Utilize problem-solving skills effectively.
• Be proficient in Microsoft Excel and the Office Suite.
• Exhibit self-management and keen attention to detail.
• Have prior healthcare experience and ability to use multiple programs simultaneously.

Requirements

• Customer Service experience within the healthcare industry is required.
• Ability to interpret and explain an EOB.
• High school diploma or equivalent is required.

Benefits

• Medical, dental, and vision benefits.
• Holidays and Paid Time Off (PTO).