Remote Otter LogoRemoteOtter

Healthcare Customer Service Representative - Remote

Posted 10 hours ago
Customer Service
Full Time
USA
$23.50 - $26.50/hour

Overview

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services, working in a remote high-volume call center environment.

In Short

  • Handle approximately 60-65 incoming calls per day.
  • Collect clinical and demographic information.
  • Work in a remote call center environment.
  • Adhere to HIPAA/PHI compliance.
  • Meet/exceed performance goals in call quality and attendance.
  • Training period lasts 4 to 6 weeks.
  • Available shifts after training are Monday - Friday, 11:30AM - 8:00PM EST.
  • Starting pay is $23.50/hour with a potential bonus.
  • Full benefits including Health, Dental, and Vision.
  • Opportunities for advancement and professional training.

Requirements

  • High School Diploma or GED.
  • Minimum 2 years of customer service experience in a call center.
  • At least 1 year of experience in the healthcare industry.
  • Ability to navigate dual monitors and multiple applications.
  • Intermediate keyboarding skills (at least 30 WPM).
  • Basic PC and search engine abilities.
  • High-speed internet connection required.

Benefits

  • Starting pay of $23.50/hour + monthly bonus opportunity.
  • Health, Dental, and Vision benefits.
  • Generous PTO and 401K savings plan.
  • Paid parental leave.
  • Walgreens discount up to 25% off eligible items.
  • Great culture with a sense of community.

A.P.A

Advanced psychiatry associates

Advanced Psychiatry Associates is a comprehensive psychiatric facility dedicated to providing a wide array of mental health services to individuals in Northern and Southern California. The organization specializes in treatment options for conditions such as anxiety, depression, bipolar disorder, and ADD/ADHD, offering services that include genetic testing, medication management, psychotherapy, and counseling. With a team of experienced professionals, Advanced Psychiatry Associates is committed to delivering personalized care to help patients achieve their desired quality of life.

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