Healthcare Customer Service Representative - Remote

Overview

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services, working in a remote high-volume call center environment.

In Short

• Handle approximately 60-65 incoming calls per day.
• Collect clinical and demographic information.
• Work in a remote call center environment.
• Adhere to HIPAA/PHI compliance.
• Meet/exceed performance goals in call quality and attendance.
• Training period lasts 4 to 6 weeks.
• Available shifts after training are Monday - Friday, 11:30AM - 8:00PM EST.
• Starting pay is $23.50/hour with a potential bonus.
• Full benefits including Health, Dental, and Vision.
• Opportunities for advancement and professional training.

Requirements

• High School Diploma or GED.
• Minimum 2 years of customer service experience in a call center.
• At least 1 year of experience in the healthcare industry.
• Ability to navigate dual monitors and multiple applications.
• Intermediate keyboarding skills (at least 30 WPM).
• Basic PC and search engine abilities.
• High-speed internet connection required.

Benefits

• Starting pay of $23.50/hour + monthly bonus opportunity.
• Health, Dental, and Vision benefits.
• Generous PTO and 401K savings plan.
• Paid parental leave.
• Walgreens discount up to 25% off eligible items.
• Great culture with a sense of community.