Remote Otter LogoRemoteOtter

Customer Service Representative - Healthcare - Remote

Posted 3 weeks ago

Overview

As a Customer Service Representative with Assistantly, you’ll play a critical role in managing inbound calls and weekend outbound calls while ensuring a seamless experience for patients, caregivers, and insurance representatives.

In Short

  • Manage and respond to inbound calls from patients, caregivers, and insurance representatives.
  • Complete outgoing attendance calls for weekend services.
  • Provide accurate information regarding services, policies, and procedures.
  • Resolve inquiries related to patient care, insurance coverage, billing, and other concerns.
  • Document call details and update records in the system.
  • Communicate and collaborate with internal departments.
  • Assist with scheduling appointments and follow-ups.
  • Handle sensitive information in compliance with HIPAA regulations.
  • Identify and escalate calls requiring additional assistance.
  • Maintain a professional, empathetic demeanor.

Requirements

  • Experience in customer service or call-handling roles.
  • Strong communication skills.
  • Ability to thrive in a fast-paced environment.
  • Familiarity with healthcare industry practices.
  • Professionalism and empathy in interactions.

Benefits

  • Flexible remote work environment.
  • Competitive compensation.
  • Supportive community for personal development.

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