Customer Service Representative - Healthcare - Remote

Overview

As a Customer Service Representative with Assistantly, you’ll play a critical role in managing inbound calls and weekend outbound calls while ensuring a seamless experience for patients, caregivers, and insurance representatives.

In Short

• Manage and respond to inbound calls from patients, caregivers, and insurance representatives.
• Complete outgoing attendance calls for weekend services.
• Provide accurate information regarding services, policies, and procedures.
• Resolve inquiries related to patient care, insurance coverage, billing, and other concerns.
• Document call details and update records in the system.
• Communicate and collaborate with internal departments.
• Assist with scheduling appointments and follow-ups.
• Handle sensitive information in compliance with HIPAA regulations.
• Identify and escalate calls requiring additional assistance.
• Maintain a professional, empathetic demeanor.

Requirements

• Experience in customer service or call-handling roles.
• Strong communication skills.
• Ability to thrive in a fast-paced environment.
• Familiarity with healthcare industry practices.
• Professionalism and empathy in interactions.

Benefits

• Flexible remote work environment.
• Competitive compensation.
• Supportive community for personal development.