Remote Otter LogoRemoteOtter

Customer Service Representative - Healthcare - Remote

Posted 16 weeks ago
Customer Service
Full Time
Mexico

Overview

As a Customer Service Representative with Assistantly, you’ll play a critical role in managing inbound calls and weekend outbound calls while ensuring a seamless experience for patients, caregivers, and insurance representatives.

In Short

  • Manage and respond to inbound calls from patients, caregivers, and insurance representatives.
  • Complete outgoing attendance calls for weekend services.
  • Provide accurate information regarding services, policies, and procedures.
  • Resolve inquiries related to patient care, insurance coverage, billing, and other concerns.
  • Document call details and update records in the system.
  • Communicate and collaborate with internal departments.
  • Assist with scheduling appointments and follow-ups.
  • Handle sensitive information in compliance with HIPAA regulations.
  • Identify and escalate calls requiring additional assistance.
  • Maintain a professional, empathetic demeanor.

Requirements

  • Experience in customer service, preferably in healthcare.
  • Strong communication skills.
  • Ability to handle sensitive information confidentially.
  • Experience with call handling.
  • Ability to work in a fast-paced environment.

Benefits

  • Flexible remote work environment.
  • Competitive compensation.
  • Supportive work environment.
  • Opportunities for career advancement.
  • Personal development resources.
Assistantly logo

Assistantly

Assistantly is a dynamic company that connects talented professionals with rewarding opportunities across various industries. As part of the vibrant unicorn community, Assistantly focuses on fostering career advancement and personal development while promoting a healthy work-life balance. The company emphasizes flexibility and excellence, enabling its team members to make a significant impact on clients' success through innovative marketing strategies and campaigns.

Share This Job!

Save This Job!

Similar Jobs:

Altera Digital Health India logo

Healthcare Customer Service Representative - Remote

Altera Digital Health India

16 weeks ago

Altera is seeking a Healthcare Customer Service Representative to provide technical support and assist clients with Altera solutions.

India
Full-time
Customer Service
Assistantly logo

Customer Service Representative - Healthcare - Remote

Assistantly

16 weeks ago

Join Assistantly as a Customer Service Representative in the healthcare industry, providing exceptional service and support to patients and caregivers.

Colombia
Full-time
Customer Service
Revenue Enterprises logo

Healthcare Customer Service Representative - Remote

Revenue Enterprises

129 weeks ago

Join our team as a Healthcare Customer Service Representative, helping patients understand their medical bills with options for remote or in-office work.

USA
Full-time
Customer Service
$38,480 - $43,680/year
State Collection Service logo

Health Care Customer Service Representative - Remote

State Collection Service

13 weeks ago

Join the GREAT STATE TEAM as a Remote Health Care Customer Service Representative, handling calls related to insurance and payment issues.

Worldwide
Full-time
Customer Service
$15.00 - $17.00/hour
State Collection Service logo

Health Care Customer Service Representative - Remote

State Collection Service

13 weeks ago

Join our team as a Remote Health Care Customer Service Representative, handling calls and resolving customer inquiries in the healthcare sector.

Worldwide
Full-time
Customer Service
$15.00/hour