Healthcare Customer Service Representative - Remote

Overview

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

In Short

• Provides technical support to clients running Altera solutions.
• Assesses nature of system or service issues and resolves technical or sophisticated support problems.
• Responsible for answering questions from clients regarding healthcare services.
• Diagnoses and resolves client questions or problems over the telephone/Internet.
• Able to read and execute Structured Query Language (SQL) code.
• Tracks and documents inbound support requests.
• Documents problems and solutions for client or product issues.
• Maintains a log of issues and conveys client feedback.
• Assists clients in troubleshooting Altera products.
• Works directly with clients on complex problems.

Requirements

• Familiarity with healthcare customer service.
• Excellent problem-solving skills.
• Ability to survey vast amounts of information quickly.
• Warm personality and excellent customer service skills.
• Experience with technical support.

Benefits

• Equal Opportunity/Affirmative Action Employer.
• Supportive work environment.