Customer Experience Representative - Remote

Overview

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.

In Short

• Engage with collectors through chat, email, and phone support.
• Handle complex account questions and resolve issues.
• Document interactions and escalate issues as necessary.
• Collaborate with cross-functional teams to enhance service quality.
• Gather customer feedback to identify trends and suggest improvements.
• Familiarity with Alt's platform and offerings is required.
• Active collector in the sports and collectibles industry.
• 1-2+ years of professional experience required.
• Strong written and verbal communication skills needed.
• Proficiency in customer service software and ticketing systems.

Requirements

• Experience with customer service software and ticketing systems.
• Ability to multitask and manage time effectively.
• Passion for helping others and understanding customer experience.
• Ability to work collaboratively in a fast-paced environment.
• Availability for standard working hours between 9 AM - 6 PM PST.

Benefits

• Competitive base salary benchmarked against market data.
• Equity for all full-time roles.
• 10-year exercise window for equity grants.