Customer Experience Representative - Remote

Overview

As a Customer Experience Representative at lemlist, you will support users across our product suite, helping them succeed and resolving their issues while ensuring customer satisfaction.

In Short

• Support and guide users throughout their journey with lemlist's products.
• Act as the primary point of contact for user inquiries via live chat, email, and calls.
• Identify and escalate recurring user pain points to improve user experience.
• Drive user retention and ensure customers achieve their goals.
• Maintain high levels of customer satisfaction with every interaction.

Requirements

• Strong relationship-building skills with users.
• Ability to communicate complex ideas simply.
• Comfortable managing multiple conversations while maintaining support standards.
• Curious, proactive, and eager to learn in a fast-paced environment.
• Fluency in English and French, both written and spoken.

Benefits

• Competitive salary + company bonus (up to 12K€ per year).
• 37 days of holidays/year (+3 days offered by lempire).
• Comprehensive 100% premium medical coverage for you and your family.
• Daily meal tickets to fuel productivity.
• 100% covered Navigo card for commuting.
• Tools and equipment provided for your job.
• Annual team building events at exciting locations.