Customer Experience Representative - Remote

Overview

Join the Flex Customer Experience team as a key contributor, advocating for customers and ensuring smooth interactions.

In Short

• Deliver empathetic and precise support via email, chat, and phone.
• Identify and resolve complex issues independently.
• Collaborate with engineering to diagnose and fix software bugs.
• Create resources like FAQs and guides to empower users.
• Analyze customer interactions to identify trends for improvement.
• Propose improvements to internal tools and workflows.

Requirements

• Fluent in English with exceptional communication skills.
• Availability to work nights and weekends, US West Coast hours required.
• 2+ years of experience in fintech or financial customer support.
• Familiarity with Zendesk, Salesforce, and HubSpot.

Benefits

• Fully remote work environment.
• Opportunity to be part of a growing company.
• Collaborative and fast-paced work culture.